| Messaging System Server Type and Version | Either: - Microsoft Exchange, any of:
o Version 2010 Rollup 4 or SP1
o Version 2007 RTM, SP1,SP2 or SP3
o Version 2003 SP2
Note Also: For the MAPI Journal Data Loader: The data loader service user account must have Receive As and View Information Store Status permissions to the mail store that contains the journal mailbox.
- Novell GroupWise server: Version 6.5.4 running on Novell Netware, or GroupWise 8.0.2 or 7.0 running on Novell Netware or Suse Linux 7.0.0.
Note: Archive Manager is not certified for use with clustered GroupWise host systems—configured for parallel processing, load balancing, or fault tolerance.
Best Practice: Do not recycle email addresses. Take care to not re-use abandoned email addresses, since Archive Manager cannot differentiate between different users who share the same address, even though they were active at different times. For example, if a Robert Smith leaves your organization, but another Robert Smith is hired six months later, and the new hire is assigned the same email address as the one who left six months ago, Archive Manager will not know that there is a difference between the two. |
| Database Server | Any of: - Microsoft SQL Server 2008 R2, either 32- or 64-bit version of:
o Enterprise edition RTM or SP1
o Standard edition RTM or SP1
- Microsoft SQL Server 2008, either 32- or 64-bit version of:
o Enterprise edition RTM, SP1, or SP2
o Standard edition RTM, SP1, or SP2
- Microsoft SQL Server 2005, either 32- or 64-bit version of:
o Enterprise edition SP3
o Standard edition SP3
Notes: - Two Archive Manager databases should not be installed to the same SQL server instance. It is fine to install two Archive Manager databases to the same machine if the machine has two or more SQL Server instances running, and each will host a single Archive Manager database.
- The Full-Text search feature requires that the SQL bulk insert directory reside on the same machine as the Archive Manager SQL server.
- If you are moving from one SQL server to another SQL server, the collation settings of the Aftermail_temp table and the Archive Manager database itself must match what existed when the Archive Manager database was first created. As long as the two settings are maintained as specified for Archive Manager, the SQL server that houses the Archive Manager database may have a different collation setting that may be needed for other purposes on that machine. The supported collation setting is: SQL_Latin1_General_CP1_CI_AS
- Use of the "sa" account for operational credentials during installation is not supported.
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| Domains | For Exchange: - Windows Server 2008 R2
- Windows Server 2008
- Windows Server 2003
- Windows Server 2003 interim
- Windows 2000 native
- Windows 2000 mixed (the default in Windows Server 2003)
For GroupWise: - Netware 6, eDirectory 8.6.2
- Suse Linux 7.0.0, eDirectory 8.6.2
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| Prerequisites for all servers running Archive Manager Services | Operating system must be one of: - Microsoft Windows 2008 Server SP2, 64-bit version
- Microsoft Windows 2008 R2 Server, 64-bit version
- Microsoft Windows 2003 Server SP1 or SP2, 32-bit version
- Microsoft Windows 2003 Server R2 SP2, 32-bit version
All of: - Microsoft .NET Framework 3.5 SP1
- Microsoft Visual C++ 2008 SP1 Runtime (VCRedist 2008 SP1): vcredist_x86.exe
- SQL Native Client (sqlncli.msi). SQL Native Client 2005 is required. SQL Native Client 2008 is not supported.
Note: You can pre-install .NET Framework 3.5 SP1, the SQL 2005 Native Client and vcredist_x86(versopm 2008 SP1) from the PreReqs folder in your downloaded Archive Manager zip file. If you are installing Archive Manager to a different system than the one running the installer, then .Net 3.5 SP1 must be pre-installed (before running the installer).
If running in an SBS (Small Business Server) environment: Archive Manager must reside on an SBS-member server that meets the specifications for an Archive Manger server.
To enable text-string searches and indexing of file attachments: You must install IFilters for the file types you want to search and index: - Microsoft offers a pack of IFilters for its Office 2007 file types for free download (link current as of this release). This Filter Pack includes IFilters for the following formats: .docx, .docm, .pptx, .pptm, .xlsx, .xlsm, .xlsb, .zip, .one, .vdx, .vsd, .vss, .vst, .vdx, .vsx, and .vtx.
- IFilters for earlier-version Office file extensions (.doc, .rtf, .xls, .ppt, etc.), and for .txt, .htm and .html files, are installed with Microsoft Windows, and so should already reside on the Archive Manager server. You can verify their installation, and track and manage your IFilters generally, using third-party IFilter browsers, available at little or no cost from independent vendors.
- Adobe bundles a copy of its PDF IFilter version 9 with its free Adobe Reader 9 software, and offers a free IFilter 9 for 64-bit platforms separately. Quest recommends you use Adobe version 9 PDF IFilters, or FoxIt IFilters. Note:
o Our testing found inconsistencies in searches facilitated by Adobe PDF IFilter versions 7 and 8.
Additional prerequisites for all servers running Archive Manager Websites - Microsoft Internet Information Services (IIS) version 6.0, 7.0, or 7.5. For IIS 7.0 and 7.5, certain role services are required to be manually selected and installed on the web server in order for the Archive Manager Website to run correctly. These include:
- Common HTTP Features
- Static Content
- ASP.net
- ASP
- Basic Authentication
- Windows Authentication
- IIS Management Tools and Scripts
- IIS Management Console
- Microsoft ASP.NET (component of Windows, any supported Windows version).
Note: If using IBM DR550 as an attachment store, the TSM client must be installed prior to running Archive Manager. |
| Additional prerequisites for servers running Archive Manager Exchange Store Manager Service | One (either) of: - Microsoft Exchange System Manager 2003 (Exchange 2003)
- Microsoft Exchange Server MAPI/CDO 1.2.1 (Exchange 2007/2010)
Microsoft Windows Server 2008 R2 requires MAPI/CDO 1.2.1 build 6.5.8211,6.5.8190.0, or 6.5.8165.0.
For the Exchange Store Manager (ESM) and Remote ESM: - MAPI CDO and SQL Native Client are required for any ESM installation.
- The service user account must have Receive As and View Information Store Status permissions to the mail store from which the ESM will export mailboxes.
- All files named mapisvc.inf on the machine where Archive Manager is installed must have the FullAccess privilege set for the Archive Manager service user group.
- For the Remote ESM, the user that the Remote ESM is running as must have the "Log on as a service" right.
In a parent/child domain configuration: If you are installing Archive Manager in the child domain, you must create two accounts. An Exchange Store Manager account must be created in the child domain for the Archive Manager installation, and another Exchange Store Manager account must be created in the parent domain.
Also Note: The ArchiveMgr_Service user must be added to the Archive Manager Exchange View-Only Administrators security group. |
| Additional prerequisites required for Archive Manager with GroupWise Services | Both: - Novell ActiveX NDAP Controls, either of:
o Novell-activex_ndap-devel-2007.07.16-1windows.exe
o Novell ActiveX NDAP Controls - 20051006.msi
Note: You do not need to install the required NDAP controls manually. They are automatically installed by Archive Manager. Once Archive Manager has installed the NDAP controls, they cannot be uninstalled without affecting your Archive Manager installation.
- GroupWise client version 7.0, 7.0.2, or 6.5.6 Update 2 (also known as 6.5.7), with Novell Client 4.9.1 SP1. The GroupWise Client has been fully certified on version 7.0.2.562. Note:
o Some adminstrators have reported archiving irregularities with 6.5.6/6.5.7, but have resolved them by upgrading to a supported 7.0.x build.
o We do not certify GroupWise client version 7.0.3 because that version does not correctly process shared folders. With the 7.0.3 client, only the owner of a shared folder can see its messages in Archive Manager. GroupWise client version 7.0.2, however, does process shared folders correctly.
Other notes: - File read, write and execute permissions are required for access to the wpdomain.db file and other associated files and folders.
- Supervisor-level permission is required for the Novell tree.
- We recommend that the GroupWise Store Manager (GSM) run under a separate account from all of the other Archive Manager services.
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| File Store Types | Any of: - File System
- NetApp SnapLock Version 7.2.4
- EMC Centera 4.1.1,4.1,4.0, or 3.1.4
The following external storage types are deprecated. New installations are supported until version 4.6. - BridgeHead HT FileStore with HDR 2.2, 2.3-20, 2.3-40, or 2.3-50
- IBM DR-550 version 5.4.1 (Version 5, Release 4, Level 1)
Performance Tip: A full or nearly full file store can dramatically slow loading of the Archive Manager website due to disk-read bottlenecks. Quest recommends a minimum buffer of 300MB free space on all file store volumes to preempt such performance issues. |
| Client Workstation for Exchange Mail Systems | Stripped message reconstruction using the Outlook Form requires the following: - Microsoft Outlook 2010 (64-bit or 32-bit), running on Windows 7 (RTM or SP1), or
- Microsoft Outlook 2010 (32-bit), running on Windows XP (SP2 or SP3), or
- Microsoft Outlook 2007, 2003 or 2002 (32-bit), running on Windows Vista (RTM, SP1, or SP2), or
- Microsoft Outlook 2007, 2003 or 2002 (32-bit), running on Windows XP (SP2 or SP3).
The Offline Client requires the following:
- Note: Not supported for Microsoft Outlook 2010.
- Microsoft Outlook 2007 (SP1), 2003 (SP3) or 2002 (SP3), all 32-bit, running on Windows Vista (RTM, SP1, or SP2), or
- Microsoft Outlook 2007 (SP1), 2003 (SP3) or 2002 (SP3), all 32-bit, running on Windows XP (SP2 or SP3).
The PST Import Wizard requires the following:
- Microsoft Outlook 2010 (32-bit), running on Windows 7 (RTM or SP1), or
- Microsoft Outlook 2010 (32-bit), running on Windows XP (SP2 or SP3), or
- Microsoft Outlook 2007 (SP1), 2003 (SP3) or 2002 (SP3), all 32-bit, running on Windows Vista (RTM, SP1, or SP2), or
- Microsoft Outlook 2007 (SP1), 2003 (SP3) or 2002 (SP3), all 32-bit, running on Windows XP (SP2 or SP3), and
- Windows Installer 3.1 or later (only for installation).
- Microsoft .NET Framework Version 3.5 SP1.
- Microsoft Visual C++ 2008 SP1 Runtime (VCRedist 2008 SP1)
The Search Exporter requires the following:
- Microsoft Outlook 2010 (32-bit), running on Windows 7 (RTM or SP1), or
- Microsoft Outlook 2010 (32-bit), running on Windows XP (SP2 or SP3), or
- Microsoft Outlook 2007 (SP1), 2003 (SP3) or 2002 (SP3), all 32-bit, running on Windows Vista (RTM, SP1, or SP2), or
- Microsoft Outlook 2007 (SP1), 2003 (SP3) or 2002 (SP3), all 32-bit, running on Windows XP (SP2 or SP3), and
- Windows Installer 3.1 or later (only for installation).
- Microsoft .NET Framework Version 3.5 SP1.
The Vista Gadget requires the following:
NOTE: The Vista Gadget is deprecated. New installations are supported until Archive Manager version 4.6. - Microsoft Vista 32-bit or 64-bit (RTM, SP1, or SP2)
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| Browser Versions | Any of: - Microsoft Internet Explorer 6, either of:
o SP1 with patch IE6.0sp1-KB942615-Windows2000-x86- ENU.exe, running on Windows 2000 SP4
o SP2 or SP3, running on Windows XP - Microsoft Internet Explorer 7 or 8
Note: When using enhanced security on any server-based operating system, the Archive Manager Website must be added to the list of trusted sites to work correctly. - Firefox 3.x or 3.6.x, running on Windows or Macintosh
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| Mobile Device Browsing of Archive Manager Website | Either of: - Microsoft Windows Mobile 5.0
- BlackBerry 4.1.4a or 4.1.6. Although versions 4.1.1, 4.1.4 and 4.1.5 have not been explicitly tested for this release, no changes have been introduced that are likely to affect their usability. The server OS must be 32-bit.
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| Archive Manager Rights and Permissions | Please refer to the System Requirements in the Planning and Installation Guide (for Exchange or GroupWise) for a list of account rights and permissions that are required for installation and running of Archive Manager. |